Shipping policy

Pawsy Australia (ABN 15 570 833 185)

 

We ship Australia-wide. To keep our prices low we work with overseas fulfilment partners, so please allow the delivery times below.

 

PROCESSING TIME

 

Orders are processed and dispatched within 1 to 3 business days. Orders placed on weekends or public holidays are processed the next business day.

 

DELIVERY TIMES AND COST

 

Standard Shipping - $11.00 - 12 to 20 business days after dispatch. Free on orders over $100.

 

Express Shipping - $20.00 - 8 to 12 business days after dispatch.

 

Delivery times are estimates and begin from the date of dispatch, not the date of order. Remote and regional areas may take a few days longer.

 

TRACKING

 

Every order is tracked. You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 3 to 5 business days to begin updating once the parcel enters the network.

 

WHERE WE SHIP

 

We currently ship within Australia only.

 

SPLIT DELIVERIES

 

If you order several items they may arrive separately and on different days, at no extra cost to you. This is normal and does not mean part of your order is missing.

 

INCORRECT ADDRESSES

 

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to sender because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.

 

DELAYS AND LOST PARCELS

 

Once a parcel is with the carrier, delivery timeframes are outside our control. If your order has not arrived within 30 business days of dispatch, contact us at info@pawsy.com.au and we will resend it or refund you in full.

 

CONTACT

 

Pawsy Australia

ABN 15 570 833 185

Email: info@pawsy.com.au

We respond to all enquiries within 1 business day.